Refund Policy

1. Summary

• Contractor Pro is a digital subscription providing immediate access to online features.
• All payments are non-refundable, except where required by applicable law.
• You may cancel at any time and retain access until the end of your current billing period.
• We encourage you to try the Free plan first to ensure ContractPulse meets your needs.

2. Why We Do Not Offer Refunds

Because Contractor Pro grants immediate access to digital services and online infrastructure (Client Portal, cloud sync, messaging), we cannot "return" the service once it has been provided. This is standard for SaaS subscriptions.

Additionally, our payment processor, Paddle.com, charges non-recoverable processing fees on every transaction.

3. Cancellation vs. Refund

Cancellation stops future charges. You can cancel anytime:

1. Open the workspace → Settings → Your Plan
2. Click "Cancel Subscription"
3. Or email asktobepictured@gmail.com with subject "Cancel Subscription"

After cancelling, you will retain Pro access until the end of your current billing period. Cancellation does not trigger a refund of the current period.

4. Exceptions

We will issue a refund only in the following cases:

4.1 Duplicate Charge

If you were charged twice for the same billing period due to a technical error, we will refund the duplicate charge. Please email us with:

• Your Paddle transaction ID (from the confirmation email)
• The date(s) of the charge(s)
• A brief description

4.2 Unauthorized Charge

If your payment method was used without your authorization, contact us immediately. We will investigate and, if confirmed, work with Paddle to reverse the charge.

4.3 Statutory Rights

If you are a consumer in a jurisdiction that grants a legal right of withdrawal (such as certain EU/UK consumers), that right may apply notwithstanding this Policy. In those cases, please contact us and we will handle your request in accordance with applicable law.

If you are a consumer in the EU/UK and have not yet accessed Contractor Pro features, you may be entitled to a 14-day right of withdrawal. Once you access digital content, that right is generally waived — but we will follow the law of your jurisdiction.

5. How to Request a Refund (Exception Cases Only)

Email asktobepictured@gmail.com with the subject line "Refund Request — [Your Paddle Transaction ID]" and include:

• Your email address used at checkout
• Your Paddle transaction ID
• Reason for the request

We respond within 5 business days. Approved refunds are processed by Paddle to your original payment method within 5–10 business days.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without contacting us first may result in immediate account suspension while the dispute is investigated.

7. Free Plan

The Free plan is, and will remain, free forever. No payment is required, and no refund is applicable.

8. Changes to This Policy

We may update this Refund Policy. Material changes will be posted here with an updated "Last updated" date and, where appropriate, communicated to active subscribers.

9. Contact